RESPONSIBILITIES:

-Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved

-Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant;

-Implement new company policies and procedures by developing plans and instructing staff

-Provide direction to shift leaders, and staff to achieve restaurant goals

-Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

-Provide coaching and feedback to managers and staff and assess performance on an ongoing basis

-Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations

-Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness

-Consistently monitor product and labor costs to remain within goals

-Solicit guest feedback to understand the needs and wants of customers

-Train and coach staff on guest services principles and practices

-Follow the restaurant policies and procedures, including those for cash handling and safety/security

-Monitor and maintain the POS System

-Assist in new menu implementation

-Develop and implement creative solutions to areas of improvement

-Assist in conducting staff and daily pre-shift meetings

-Assist in any areas of the restaurant when staffing constraints require

-Identify employee weaknesses and retrain as necessary

-Ability to answer the phones in a professional manner as trained.